Privacy Policy

EarthSync Technologies Private Limited (“EarthSync,” “we,” “us,” or “our”) is a company incorporated in India, with its registered office at A 7, Flat No 501, Royal Abord, Tilak Nagar, Jaipur, Rajasthan 302004. We operate an AI-powered analytics platform for the renewable energy sector, serving businesses, independent power producers, advisors, and other organisations.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact our team, or otherwise interact with EarthSync. It applies to our public website and marketing communications. By using our website or submitting information to us, you agree to the practices described here.

We collect information in the following ways:

Information you provide to us.

When you fill out a contact form, request a demo, subscribe to updates, or correspond with our team, we may collect:

• Your name and job title
• Your work email address
• Your company or organisation name
• The contents of any message or enquiry you send us

Usage data.

As you navigate our website, we automatically collect technical and behavioural information such as your device and browser type, approximate location derived from your IP address, pages viewed, referring URLs, and interactions with page elements. We collect this data through analytics tools, Google Analytics, Mixpanel, and Microsoft Clarity, and only after you consent to analytics cookies.

Cookies and similar technologies.

We and our analytics providers use cookies and similar technologies to operate the website, remember your preferences, and understand how the site is used. See the “Cookies & analytics” section below for details.

We use the information we collect to:

• Respond to your enquiries and provide the information, demos, or services you request
• Operate, maintain, and improve our website and platform
• Understand how visitors use our website so we can improve content and usability
• Send you product updates or other communications you have requested (you can opt out at any time)
• Detect, prevent, and address technical issues, fraud, or misuse
• Comply with our legal obligations and enforce our terms

We do not sell your personal information. We process your information on the basis of your consent, our legitimate business interests, the performance of a contract, or to comply with a legal obligation, as applicable.

Cookies are small text files placed on your device. We use strictly necessary cookies to make the website function, and analytics cookies to measure and improve performance. Our analytics providers, Google Analytics, Mixpanel, and Microsoft Clarity, may set cookies and collect usage data to help us understand visitor behaviour in aggregate.

We ask for your consent before loading any analytics cookies: none are set unless you choose “Accept” on our cookie banner. You can change or withdraw your choice at any time using “Cookie settings” in the site footer, or by controlling cookies through your browser settings. Declining analytics does not affect how the website functions.

We do not sell or rent your personal information. We share information only with trusted service providers who process it on our behalf and under appropriate confidentiality and data-protection obligations. These include providers that help us:

• Host our website and infrastructure (cloud hosting and storage services)
• Send transactional and marketing email on our behalf
• Manage customer relationships and sales communications (CRM)
• Measure and analyse website usage (analytics services)
• Monitor errors and site performance to detect and fix technical issues (error-monitoring services)

We may also disclose information where required by law, to comply with legal process, to protect our rights or the safety of others, or in connection with a merger, acquisition, or sale of assets, in which case we will take steps to ensure your information remains protected.

We implement reasonable technical and organisational measures designed to protect your information against unauthorised access, alteration, disclosure, or destruction. These include access controls, encryption in transit, and the use of reputable cloud infrastructure providers.

No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to respond to your enquiries, provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

When information is no longer needed, we will delete or anonymise it in accordance with our retention practices and applicable law.

Subject to applicable law, you may have the right to access, correct, update, or delete the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. You may also opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

To exercise any of these rights, please contact us using the details in the “Contact us” section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

EarthSync is based in India, and the service providers we work with may process information in other countries. Where we transfer information across borders, we take steps to ensure it receives an adequate level of protection through appropriate safeguards and contractual commitments with our service providers.

Our website and services are intended for businesses and professionals and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us: